Effective Date: September 8, 2024

Thank you for choosing Barrier Free Translation . By making a purchase with us, you agree to the terms outlined in this Refund Policy. Please read this policy carefully before placing an order.

1. Overview

This Refund Policy provides details regarding refunds, order changes, cancellations, and other related matters. If you believe your order qualifies for a refund or have questions, please contact us with all relevant details for review.

2. Order Changes

You may request changes to your order before the service has begun. This includes modifying, adding, or removing services. Once the service has started, we may not be able to accommodate changes, though we will make reasonable efforts to do so where possible.

3. Cancellations and Refunds

All translation services are provided based on a prior quotation. Once payment is made, the work will be completed within the timeframe agreed upon during the quotation process. Deadlines may vary depending on the complexity of the translation or the need for certification.

Refund Policy:

• If we fail to deliver the completed translation by the assigned deadline, a full refund will be issued immediately.
• As part of indemnification, we will also deliver the completed translation by the next business day at no additional cost to you.

4. Turnaround Times

We provide estimated turnaround times during the quotation process. These estimates are based on the complexity of the project and certification requirements. Delays may occur due to:

• Incorrect or illegible source files.
• Incorrect language pair or word count provided during the quotation process.

We make every effort to meet estimated times but cannot guarantee specific deadlines unless explicitly agreed upon during the quotation.

5. Quality Concerns

Translation quality is inherently subjective. While we strive for accuracy and client satisfaction, translation word choices may vary based on context and translator interpretation. If a translation fails to meet our quality standards and revisions are insufficient, we may:

• Provide a re-translation free of charge.

6. Revision Requests

Revisions are free of charge within 30 days of delivery as long as the source material remains unchanged. Requests can be submitted through your order status page. Changes to source material may require:

• Additional charges for revised word counts.
• Full re-translation for substantial changes.

To avoid delays, please provide correct names, places, and other specific details when placing your order.

7. Translation Acceptance

Except for USCIS (United States Citizenship and Immigration Services), we do not offer refunds for translation acceptance issues. It is your responsibility to verify that our services meet the receiving party’s requirements before ordering.

USCIS Guarantee: We offer a money-back guarantee for certified translations declined by USCIS. With a proven record of over 10,000 successful submissions, we strictly adhere to USCIS requirements.

8. Shipping Issues

We partner with USPS and FedEx for shipping. If issues arise during shipment, contact us immediately. While we will assist in resolving matters, we are not responsible for delays, damages, or losses caused by third-party carriers and do not offer refunds for such incidents.

9. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please reach out to us:

BARRIER-FREE TRANSLATION
14329 Watery Mountain Ct, Centreville, VA 20120
Email: certifiedtranslationbf@gmail.com
Phone: 703-659-3364

By placing an order, you acknowledge that you have read and agreed to this Refund Policy. Thank you for trusting us with your translation needs.